Last Updated: 1 March 2026
Welcome to Seraphis. These Terms and Conditions (“Terms”) govern your use of our website located at https://thehouseofseraphis.in and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
1. COMPANY INFORMATION
Seraphis (“Company”, “we”, “our”, or “us”) operates this website and provides fragrance products and related services.
Email: thehouseofseraphis@gmail.com
WhatsApp: +9191374635 50
If you do not agree with any part of these Terms, please do not use our website.
2. ELIGIBILITY
By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.
3. PRODUCTS AND DESCRIPTIONS
We strive to ensure that all product descriptions, images, and pricing are accurate. However:
- Colors and packaging may vary slightly due to display differences
- Fragrance perception may vary by individual
- We reserve the right to correct errors or inaccuracies
We reserve the right to modify or discontinue products without prior notice.
4. PRICING AND PAYMENTS
All prices are listed in INR unless otherwise stated and are subject to change without notice.
We accept payments through secure third-party payment gateways such as [Razorpay / Stripe / PayU / Shopify Payments].
We do not store your card or payment information.
We reserve the right to cancel orders if payment is not authorized or if fraud is suspected.
5. ORDER ACCEPTANCE
Once you place an order, you will receive an order confirmation email. This does not signify acceptance of your order.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities purchased
- Cancel orders due to pricing errors or suspected fraud
If payment has been processed, refunds will be issued accordingly.
6. SHIPPING
Shipping timelines and policies are detailed in our Shipping Policy page. Delivery times are estimates and may vary due to external factors beyond our control.
We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.
7. RETURNS AND REFUNDS
Returns and refunds are governed by our Returns & Refund Policy.
Due to the nature of fragrance products, opened or used items may not be eligible for return unless defective or damaged.
8. INTELLECTUAL PROPERTY
All content on this website including but not limited to:
- Logos
- Brand name
- Product names
- Images
- Text
- Graphics
- Design
are the intellectual property of Seraphis and are protected by applicable copyright and trademark laws.
You may not reproduce, distribute, or use any content without prior written permission.
9. USER CONDUCT
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to systems
- Interfere with website functionality
- Submit false or misleading information
- Engage in fraudulent activity
We reserve the right to terminate access for violations.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Seraphis shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use or inability to use the website
- Product misuse
- Delays or interruptions
- Errors or omissions
Our total liability shall not exceed the amount paid for the purchased product.
11. DISCLAIMER
Our products are for external use only. Customers should review ingredient information and conduct patch testing if necessary.
We are not responsible for allergic reactions, misuse, or individual sensitivities.
12. PRIVACY
Your use of our website is also governed by our Privacy Policy.
13. THIRD-PARTY SERVICES
We may use third-party services including payment processors, logistics providers, and analytics tools. We are not responsible for their policies or practices.
14. FORCE MAJEURE
We shall not be liable for any failure or delay caused by events beyond our reasonable control including natural disasters, strikes, pandemics, government actions, or supply disruptions.
15. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.
16. CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page with an updated “Last Updated” date.
17. CONTACT INFORMATION
For questions regarding these Terms, please contact:
The House Of Seraphis
Email: thehouseofseraphis@gmail.com
WhatsApp: +9191374635 50
Thank you for choosing Seraphis.