Last Updated: 1st March’ 2026
Thank you for shopping with Seraphis. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website https://thehouseofseraphis.in .
By placing an order, you agree to the terms outlined below.
- ORDER PROCESSING TIME
All orders are processed within [1–3] business days (excluding weekends and public holidays) after receiving order confirmation.
You will receive a notification once your order has been shipped.
During peak seasons, product launches, or promotional periods, processing times may be slightly longer.
- SHIPPING LOCATIONS
We currently ship to:
• All locations within India
• International locations (if applicable — update as needed)
If international shipping is available, customers are responsible for any customs duties, taxes, or import fees.
- SHIPPING METHODS AND DELIVERY TIMES
Estimated delivery timelines:
• Metro cities: 2–5 business days
• Other locations: 3–7 business days
• Remote areas: 5–10 business days
• International orders: 7–21 business days (depending on destination)
Delivery times are estimates and may vary due to courier delays, weather conditions, customs clearance, or unforeseen circumstances.
- SHIPPING CHARGES
Shipping charges are calculated at checkout based on your location and order value.
We may offer:
• Free shipping & COD on orders above ₹2199
• Promotional shipping offers from time to time
All applicable shipping fees will be clearly displayed before payment.
- ORDER TRACKING
Once your order is shipped, you will receive a tracking number via email or SMS to monitor delivery status.
If you do not receive tracking details within the processing timeframe, please contact us.
- DELIVERY ATTEMPTS
Our courier partners will attempt delivery as per their standard procedures. If delivery fails due to incorrect address, unavailability, or refusal to accept delivery, the order may be returned to us.
Additional shipping charges may apply for re-dispatch.
- ADDRESS ACCURACY
Customers are responsible for providing accurate shipping information. Seraphis is not responsible for delays or losses resulting from incorrect or incomplete addresses.
- LOST OR DAMAGED PACKAGES
If your order arrives damaged or is lost in transit, please contact us within [48 hours] of delivery or expected delivery date with photos and order details.
We will investigate with the courier partner and arrange a replacement or refund where applicable.
- SHIPPING RESTRICTIONS
Certain products may be subject to shipping restrictions based on local regulations. We reserve the right to cancel orders where shipping is not feasible.
- ORDER CANCELLATION
Orders may be cancelled before dispatch by contacting us immediately. Once shipped, cancellation may not be possible and will be treated under our Returns & Refund Policy.
- DELAYS BEYOND OUR CONTROL
Seraphis is not liable for delays caused by:
• Natural disasters
• Weather conditions
• Strikes or transport disruptions
• Customs clearance delays
• Government regulations
• Courier service issues
- CONTACT INFORMATION
If you have any questions regarding shipping, please contact us:
The House Of Seraphis
Email: thehouseofseraphis@gmail.com
WhatsApp: +919137463550
We appreciate your patience and thank you for choosing Seraphis.