Last Updated: 1st March’ 2026
Thank you for shopping with SERAPHIS. We strive to ensure that you are satisfied with your purchase. This Returns & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.
By placing an order with us, you agree to the terms below.
- ELIGIBILITY FOR RETURNS
Due to the nature of fragrance products and hygiene considerations, returns are only accepted under specific conditions.
You may request a return or replacement if:
• You received a damaged product
• You received a defective product
• You received the wrong item
• The product is missing from your order
Requests must be made within [48 hours] of delivery.
- NON-RETURNABLE ITEMS
We do not accept returns or exchanges for:
• Opened or used perfumes
• Products with broken seals or missing packaging
• Change of mind or personal fragrance preference
• Minor packaging variations
• Products purchased during clearance or final sale (if applicable)
Fragrance perception is subjective and may vary from person to person, which does not qualify as a defect.
- RETURN REQUEST PROCESS
To initiate a return or replacement request, please contact us with:
• Order number
• Description of the issue
• Clear photos or video of the product and packaging
Contact details:
Email: thehouseofseraphis@gmail.com
WhatsApp: +919137463550
Our team will review your request and respond within [2–3] business days.
- RETURN APPROVAL
If your request is approved, we will provide instructions for return shipping or arrange a reverse pickup where applicable.
Products must be returned in original packaging with all components included.
Seraphis reserves the right to reject returns that do not meet eligibility criteria.
- REFUNDS
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within [5–10] business days via the original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to reflect.
Shipping charges are non-refundable unless the return is due to our error.
- REPLACEMENTS
If you receive a defective, damaged, or incorrect product, we will offer a replacement at no additional cost subject to availability.
If the product is unavailable, a full refund will be issued.
- CANCELLATIONS
Orders may be cancelled before dispatch by contacting us immediately.
Once the order has been shipped, cancellations may not be possible and will be treated as per this policy.
- FAILED DELIVERY / RETURN TO ORIGIN
If an order is returned due to incorrect address, refusal to accept delivery, or repeated failed delivery attempts, reshipping charges may apply.
Refunds (if applicable) will be processed after deducting shipping and handling fees.
- QUALITY ASSURANCE
We take product quality seriously. Each order is inspected before dispatch to ensure it reaches you in perfect condition.
- LIMITATION OF LIABILITY
Seraphis shall not be liable for any indirect or consequential damages arising from the use of our products.
Our liability is limited to the purchase value of the product.
- POLICY UPDATES
We reserve the right to modify this Returns & Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.
- CONTACT US
For any questions regarding returns or refunds, please contact:
The House Of Seraphis
Email: thehouseofseraphis@gmail.com
WhatsApp: +919137463550
We appreciate your trust and support.